Q1: What is a China Purchasing Agent? A1: A China Purchasing Agent is a service provider that helps international buyers source and purchase products from China.

Q2: How do I find products on your website? A2: You can use the search bar on our website to find specific products, or browse our categories to discover new products.

Q3: How do I place an order? A3: You can place an order on our website by adding products to your cart and checking out. You will need to provide your shipping and payment information.

Q4: What payment methods do you accept? A4: We accept a variety of payment methods, including credit cards, PayPal, and bank transfers.

Q5: How long does shipping take? A5: Shipping times vary depending on the shipping method you choose and the destination country. Generally, shipping takes between 7-21 business days.

Q6: What shipping carriers do you use? A6: We use FedEx, USPS, and UPS for international shipping.

Q7: What is your return policy? A7: We offer a 30-day free return and exchange policy. If you are not satisfied with your purchase, you can return it for a refund or exchange.

Q8: Do you offer free shipping? A8: Yes, we offer free shipping on orders over $59.

Q9: How can I track my order? A9: You can track your order by logging into your account on our website and checking the status of your order.

Q10: Can I cancel my order? A10: Yes, you can cancel your order before it has been shipped. Contact us as soon as possible to request a cancellation.

Q11: Do you offer bulk discounts? A11: Yes, we offer discounts on bulk orders. Contact us for more information.

Q12: Are your products authentic? A12: Yes, all of our products are authentic and sourced directly from manufacturers in China.

Q13: Do you offer gift wrapping? A13: No, we do not offer gift wrapping at this time.

Q14: What is your customer service hours? A14: Our customer service team is available Monday-Friday, 9am-5pm China Standard Time.

Q15: How can I contact customer service? A15: You can contact customer service by email, phone, or live chat on our website.

Q16: What is your privacy policy? A16: Our privacy policy outlines how we collect, use, and protect your personal information. You can find our privacy policy on our website.

Q17: Do you ship to my country? A17: We ship to most countries worldwide. Contact us for more information.

Q18: How do I know if a product is in stock? A18: Our website will indicate if a product is in stock or out of stock.

Q19: Can I track my shipment? A19: Yes, you can track your shipment by logging into your account on our website and checking the status of your order.

Q20: What if my order is damaged or defective? A20: If your order is damaged or defective, please contact us as soon as possible so we can arrange for a return or exchange.